Returns
New Returns:
Custom Chopper Builder's Tool box.com will gladly accept any new returned item purchased from stock provided it is in sellable condition. New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance.
 
  • There will be no restocking fee if the return is within 60 days from date of purchase.
  • There will be a 20% restocking fee for returns after 60 days from date of purchase and within one year from date of purchase.
  • Items more than one year from date of purchase are not returnable.
  • All "package deals", shop equipment and motorcycle lifts offered by Custom Chopper Builder's Tool box. com are provided as a special order!Special orders purchased from Custom Chopper Builder's Tool box.com are not returnable for credit.

Broken or Warranty Claim Returns:
  • Custom Chopper Builder's Tool box.com will honor all broken or warranty claim products in accordance with the manufacturers warranties and policies.
  • Custom Chopper Builder's Tool box.com will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.
  • Custom Chopper Builder's Tool box.com can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.

    • Repair under Warranty Returns:
  • Custom Chopper Builder's Tool box.com will assist our customers with their warranty repairs, provided that the item was either purchased from Custom Chopper Builder's Tool box.com or is from a manufacturer supplying Custom Chopper Builder's Tool box.com, by sending them to our choice of warranty/repair centers.
  • If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost.
  • If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from Custom Chopper Builder's Tool box.com to the customer. Be advised that the item will likely be returned disassembled.

    • Returns Preparation Guidelines:
    In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:
     
    • A Return Authorization number (RA) must accompany all returns. Please contact Custom Chopper Builder's Tool box.com for this number.
    • Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Please be sure to designate which items intended for Warranty Repair or Out of Warranty Repair.
    • Record the RA # provided by Custom Chopper Builder's Tool box.com on the itemized list of all items being returned.
    • PLEASE SEPARATE NEW AND BROKEN/DEFECTIVE CLAIM ITEMS EITHER IN A SEPARATE BAG OR BOX.